Privacy and security
Your personal information. You leave them with us, because you should if you want to order something as we need it to process your order and be able to send it to you. But we can imagine that you would like to know why we ask for your personal information and what we do with it. That is what we will explain you below step by step. Do you have any questions after reading this, please let us know by sending us an email.
All information that you leave with us will be stored very safe under lock and key with the most modern techniques. We work with an EV SSL – certificate. Anyone who has nothing to do with your information, simply does not get your information. Will we give your information to anyone ? You can read below why and when we do. Then we demand that those others just be as carefully with your data as we are and they are only used for the purpose for which they have received them.
What we do with your data
We use your data for different purposes. Below you can read for which purposes we use your data. We use on receiving this data, but also data collected by ourselves. For example, information about your visit to our website.
For your order, we need your name, email address, address (s) and your phone number. We don’t ask for payment information like bank details. The payment transaction is processed by our payment provider Mollie.This allows us to deliver your order and keep you informed about your order. We give your information to others when needed for an order, for example to the postal service/ delivery services and our distribution center. We demand of our external vendors that they deal with your data just as carefully as we do.
In your account on cestmoijewels.com, we store the following information: your name, address(es), phone number, e-mail address and shipping information. Convenient, because then you don't have to enter this information each time. We will also keep information about your previous orders so that you can easily find it again.
You can contact us by email which you can find on our contact page. To respond to you quickly and be able to help with questions, we use your information and we make annotations that we keep. Useful if you will email us again. Details of the email conversation with you are registered. You help us to analyse and improve our services. Sometimes we make use of another party for giving answers to your questions. Who can use your data (for example the postal / delivery service to give us information about your package).
Sometimes we make use of another party to perform repairs to products that you have purchased with us. That party may use your information for this purpose.
You can sign up for our newsletters, so you stay informed about our latest collection and promotions. Would you like to receive no more newsletters from us, then please unsubscribe from the newsletter. The link for this purpose is in the bottom of each newsletter we send out.
If you participate in a promotion or contest, we ask your name, address and e-mail address. So we can perform the action and the winner (s). We also measure the response to our advertising actions.
We aware that fraud can happen. This is why we use customer information in order to investigate and prevent fraud. If necessary, we give customer information to the Government.
When you ask us a question on social media, then we keep that message and your account name so that we can respond to your post.
What do we do with your data?
We never use your data to you other than prices to other customers. All our clients see the same prices for our articles and products. Sell your information to others, we also never do that.