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Shipping & Returns
C’est Moi jewels ships worldwide. We offer free shipping on all orders over € 50,00 .
Once we have received the payment, normally your order will be shipped the same day. If, for some reason, your order can not be shipped within 2 business days, we will contact you.
Delivery time will depend on the shipping destination. You can check the time table on the website of PostNL.
All orders will be shipped with our international logistics partner PostNL.
Each package we sent needs to be signed for delivery by the recipient (you) for your and our safety.
You have the right to return or exchange your purchase within 14 days. You need to inform us within 14 days of delivery of any items you wish to return or exchange.
Purchased items must be returned or exchanged within 14 days of delivery. Returns and exchanges are no longer possible after this period.
Please send us an email : firstname.lastname@example.org
Subject : return or exchange
Ordernumber and/or copy of original invoice.
We only accept returns or exchanges by the following conditions:
- Jewelry should not have been worn
- There should be no signs of that the jewelry is worn
- In the interest of hygiene earrings can not be returned if the seal is broken.
- No attempts should have been made to repair defects
- The jewelry must be returned in the original package, without damages
- Shipment risks and charges for returns lie with the purchaser. We advise customers to send returned items by registered post.
- Returns with insufficient postage or where no postage has been paid will not be accepted by us.
- Product and/or delivery errors should be reported to us, including a description, within 14 days of delivery.
WHEN WILL THE PURCHASE PRICE BE REIMBURSED?
Following receipt of the returns, the purchase price (not including the costs of return and customs (if applicable)), will be deposited in your account within 14 days.
HOW LONG WILL IT TAKE BEFORE I RECEIVE THE NEW ITEM FOLLOWING AN EXCHANGE?
Following receipt of the returned package we will send the new items to you within 3 to 5 business days (if in stock). You will receive the delivery confirmation by e-mail within 3 to 5 days.