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I believe in being strong, even when everything seems to be going wrong

Warranty

Our guarantee

All 14 carat gold products by C’est Moi Jewels are covered by a limited guarantee against manufacturers defect of 12 months after the original date of purchase.

Claims of warranty only run through the intermediary of an authorized dealer. Please note that the warranty of our products always imply the original receipt of purchase from the authorized dealer or your order number from your online purchase.

The warranty is void and does not cover any damage resulting from improper usage, negligence or lack of care by persons other than authorized C’est Moi Jewels representatives.

Warranty period is one year (12 months) against manufacturing defects.

Breakage is not covered under warranty.

Liability

C’est Moi Jewels’s liability with respect to delivery of a defective item is in all cases limited to the replacement or repair of the item or to reimbursement, not exceeding the original purchase price.

C’est Moi Jewels accepts no claims with regard to consequential loss in whatever form.

Complaints

C’est Moi Jewels will always take your complaint seriously. If you are not satisfied with one of our products or services please contact us. We will start to process your complaint immediately and will contact you as soon as possible.